Empowering SMS surveys
SMS-Track is a full-featured survey platform trusted by hospitals, clinics, laboratories, and more, delivering SMS and text message surveys with over 90% response rates.
Highlights
Client
SMS Track
App category
Survey platform
Platform
Web
Corporate clients
500+
Technologies
Brief
SMS-Track revolutionizes data collection with an advanced SMS survey platform designed for efficiency and high engagement. Used by hospitals, clinics, laboratories, and research institutions, our solution simplifies patient follow-ups, customer feedback, and large-scale studies. With automated scheduling, real-time data processing, and seamless system integration, SMS-Track ensures accurate insights while reducing manual effort. Whether for healthcare, academia, or corporate sectors, our platform adapts to diverse survey needs with unmatched reliability.
The challenge
Building SMS-Track came with several technical and operational challenges that needed to be addressed to create a seamless and efficient survey platform:
📌 SMS delivery reliability – Overcoming issues with message reach across networks.
📌 Efficient data processing – Handling large volumes of survey responses promptly.
📌 Scalability – Real-time feedback for diverse industries like healthcare and research.
📌 Compliance – Meeting data security standards for sensitive sectors.
Solutions
✔️ Partnered with telecom providers and optimized routes for SMS delivery.
✔️ Integrated real-time feedback and automated issue resolution.
✔️ Streamlined workflows and data processing for speed and accuracy.
✔️ Regular system optimizations for improved performance.
Process
✏️ Gathered requirements and organized them into product backlogs.
✏️ Used Agile and Scrum for iterative development.
✏️ Utilized Confluence, Bitbucket, Slack, and Google Meet for efficient collaboration.
Project participants
✔️ Full Stack Developer
✔️ System Architect
✔️ Project Manager
✔️ UI/UX Designer
✔️ DevOps Engineer
✔️ Product Owner
✔️ QA Tester
✔️ CEO
Key deliverables
✔️ Custom website
✔️ Windows services
✔️ Admin dashboard
✔️ Maintenance and monitoring
Patient communication with EHR
Hospitals and clinics rely on efficient communication to improve patient care, reduce administrative workload, and ensure timely responses. SMS-Track seamlessly integrates with Electronic Health Records (EHR) systems, enabling automated patient engagement through SMS surveys, reminders, and follow-ups.
Why it matters
✔️ Automated patient feedback – Gather valuable insights from post-appointment and post-discharge surveys to enhance healthcare services.
✔️ Reduced no-shows – Appointment reminders via SMS help reduce missed consultations and improve scheduling efficiency.
✔️ Secure & compliant data handling – Ensures compliance with healthcare regulations while securely processing patient responses.
✔️ Chronic care & follow-up surveys – Automate ongoing health check-ins for long-term care and treatment monitoring.
Seamless EHR integration
SMS-Track integrates effortlessly with hospital and clinic systems to streamline patient interactions.
📌 EHR-connected messaging – Syncs survey results and reminders with patient records.
📌 Real-time data processing – Enables instant updates for quick provider action.
📌 Customizable surveys – Tailor surveys to conditions, appointments, or treatments.
📌 Advanced analytics – Gain insights into patient experiences and engagement.
📌 Multi-language support – Communicate with patients in their preferred language.
Integrating SMS-Track with EHR enhances communication, streamlines operations, and boosts patient satisfaction while reducing manual tasks.
Features
Survey management
Our advanced survey management tools include question filtering, respondent grouping, and dynamic message generation, giving users precise control over survey flow and data for better customization and insights.
Communication tools
With seamless features for one-way messages, reminders, and manual dispatch, SMS-Track simplifies participant engagement, ensuring timely responses and minimizing communication barriers.
Data analytics
Our robust data analysis tools offer standard reports, data export options, and advanced analytics, helping users interpret data efficiently for better decision-making.
Participant manage
Features like keyword signup, automatic opt-out, and answer validation streamline participant enrollment, ensure data accuracy, and enhance overall survey efficiency.